Southport, UK | Computer Science Graduate | Seeking IT Support Roles
IT support candidate with strong troubleshooting and customer service skills.
I am a Computer Science graduate with over five years of customer-facing experience across retail, hospitality, and leisure environments. I combine practical technical knowledge with clear communication, calm problem-solving, and a strong focus on resolving issues efficiently.
Profile
Technical foundations with a practical, user-focused approach.
My degree, coursework, and projects have built my technical confidence, while my professional experience has taught me how to listen carefully, explain clearly, follow procedures, and remain composed under pressure. I am now seeking an IT support role where I can apply both sides of that experience.
Core Strengths
Skills aligned with front-line IT support
Troubleshooting
Structured issue diagnosis, debugging, problem-solving, and clear communication throughout resolution.
Windows & Microsoft 365
Working knowledge of Windows 10, Windows 11, Microsoft 365, digital tools, and day-to-day system use.
Networking Fundamentals
Computer Science grounding in networks, connected systems, and the concepts behind reliable communication.
Customer Service
Over five years of customer-facing experience, with a calm approach to queries, priorities, and procedures.
Technical Knowledge
Support-ready foundations
My degree and personal projects give me a broad base for learning support environments quickly and investigating technical issues with confidence.
Windows 10
Windows 11
Microsoft 365
Troubleshooting
Networking
Customer Service
Communication
Python
JavaScript
C++
Cybersecurity
IoT
Selected Work
Projects that demonstrate technical problem-solving
Cybersecurity
Python
Intrusion Detection System Dissertation
Developed a machine-learning intrusion detection system using the CICIDS2017 dataset, applying cybersecurity, troubleshooting, and data analysis techniques.
- Technical investigation and testing
- Cybersecurity awareness
- Python and machine learning
C++
Systems
Smart Home Automation System
Developed a smart home automation system using object-oriented programming principles, applying debugging and problem-solving throughout development.
- Connected-system concepts
- Debugging and issue resolution
- Object-oriented C++
Web
APIs
Weather Intelligence System
Developed a full-stack weather application using APIs and backend services, with data processing and software troubleshooting across the application.
- React, Node.js, and Python
- API integration
- Software troubleshooting
Background
Education and customer-facing experience
Tesco Colleague, Tesco Superstore Aigburth
Resolve customer queries in a fast-paced environment, use store systems and digital tools accurately, follow established procedures, and balance multiple priorities while remaining calm under pressure.
BSc Computer Science, Liverpool Hope University
Predicted First-Class Honours. Relevant modules include Networks, Analysis & Design of Algorithms, Machine Learning, and IoT.
Retail, Hospitality & Leisure Experience
Supported customers at One Beyond Ltd, Jollie's Barn, and Southport Pleasureland while following procedures, processing sales and returns, and maintaining high service and safety standards.
What I Bring
A strong starting point for an IT support team
I bring a useful combination of technical knowledge and real customer-facing experience: the ability to investigate problems carefully, communicate clearly, and keep working methodically when priorities compete.